JD Power and Associates have released an Airport Satisfaction Study which ranks airports in the US on a number of things. In the end, like all good statistics, they have a brief summary number (metric). Logan is defined as a Medium airport (more than 10 million but less than 30 million passengers per year). How’d we do?

We’re worse than the average for our size. This just screams “No duh!”. I’ve traveled for business quite a bit, and let me tell ya … Logan sucks. Getting to Logan sucks, getting through Logan sucks, getting around Logan sucks…. the list goes on and on….
What do you think? Are we really that much better than Honolulu International and so much worse that LaGuardia?
North America Airport Satisfaction Study